ORDERING & SHIPPING

When will my order ship?

Processing times can vary depending on the item and current order volume. Please check the individual product listing for the most up-to-date processing time.

Once your order ships, tracking information will be provided when available.

What if I have a question about my order?

Please contact us through the Contact Us page and include your order number along with a description of what you need help with.

We’ll do our best to get you taken care of as quickly as possible.

What if there is a problem with my order?

If your order arrives damaged, incorrect, or you believe something is missing, please contact us as soon as possible and include your order number and photos when applicable so we can look into it for you.

If your order contains multiple types of products, please check the individual listings for processing details.

What if tracking says delivered but I don’t have my package?

First, check around your delivery area and with anyone else in your household who may have brought the package inside.

Sometimes carriers mark packages delivered shortly before they actually arrive.

If you still cannot locate your package, contact the shipping carrier using your tracking information.